Shipping & Delivery

We currently deliver to select areas within the Philippines. Below is an overview of our delivery coverage:

Areas Served

We ship nationwide across the Philippines through our courier partners. Specific serviceability depends on courier coverage in your area.

Delivery Locations

Orders can be placed from anywhere in the Philippines. If your address falls outside our courier network, we will notify you after order placement and arrange a full refund if we are unable to fulfill your order.

Shipping Restrictions

We may not be able to deliver to certain remote areas, islands, or locations outside our courier network. If your address is outside our serviceable areas, we will notify you after order placement and arrange a full refund if we are unable to fulfill your order.

P.O. Boxes and certain remote or island locations may be unserviceable depending on the courier. We will confirm serviceability after you place your order.

Standard Processing

Orders are processed and prepared for shipment after payment confirmation. Business days exclude weekends (Saturday and Sunday) and Philippine holidays.

Custom Order Production

Custom orders require additional production time. The estimated production window will be communicated at the time of order.

Order Verification

All orders are subject to verification. We may reach out via email or phone to confirm order details, especially for high-value or custom orders. Orders that fail verification may be delayed or canceled with a full refund.

Weekends & Holidays

Orders placed on weekends or holidays will be processed on the next business day. During peak seasons or holiday periods, processing may take longer than usual. We will communicate any extended processing windows in advance when possible.

Shipping Fee Structure

Shipping fees are calculated based on destination, package weight, and dimensions. Fees will be displayed at checkout before you confirm your order.

Free Shipping

Free shipping promotions may be offered from time to time, as announced on product pages or at checkout.

Additional Charges

• Remote or extended area surcharges may apply for locations outside major metro areas.
• Oversized or heavy items may incur additional shipping fees.
• Cash-on-delivery (COD) fees, if available, will be disclosed at checkout.

All shipping fees displayed at checkout are final. No hidden charges will be added after your order is confirmed.

Courier Partners

We partner with reputable courier services to ensure your orders arrive safely.

Delivery Arrangements

• For Metro Manila orders, courier pickup is arranged after processing.
• For provincial orders, items are shipped via our courier partners with standard delivery.

Tracking Availability

Tracking is available for most shipments. Tracking details will be provided once your order has been handed over to the courier.

Handover Process

Your package will be carefully packed and handed over to the courier within the stated processing window. You will receive a notification when your order has been dispatched.

Processing Time vs. Shipping Time

Processing time and shipping time are separate. Processing covers order verification, preparation, and handover to the courier. Shipping covers transit from our facility to your delivery address.

Delivery Windows

• Metro Manila: generally within a few business days after dispatch
• Provincial: generally within several business days after dispatch
• Remote areas: may take longer than the estimates above

Possible Delays

Delivery estimates are not guarantees. Delays may occur due to weather, courier volume, natural disasters, or other circumstances beyond our control. We will do our best to keep you informed of any significant delays.

Remote Area Considerations

Deliveries to remote or island areas may take longer than the estimated windows above. Additional transit time should be expected for these locations.

All delivery times are estimates and may vary. We appreciate your patience.

Tracking Number Availability

A tracking number will be provided via email or your preferred contact method once your order has been dispatched. Tracking information may take some time to become active after dispatch.

How to Track Your Order

1. Locate the tracking number in your dispatch notification email or message.
2. Visit the courier's tracking page or use their mobile app.
3. Enter your tracking number to view the current status of your shipment.

Status Updates

Tracking statuses are updated by the courier. Common statuses include "In Transit," "Out for Delivery," and "Delivered." If your tracking has not updated for an extended period, please contact us.

Missing Tracking Information

If you did not receive a tracking number or it is not working, please reach out to our support team with your order number and we will look into it immediately.

Incorrect Address

If an order is returned due to an incorrect or incomplete address provided by the customer, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

Unreachable Recipient

If the courier is unable to reach you after the number of attempts specified by the courier partner, the package may be held at a nearby branch or returned to us. Please coordinate with the courier using your tracking number to arrange pickup or re-delivery.

Refused Delivery

If you refuse delivery of your package, the order may be treated as a return. Return shipping costs and applicable restocking fees will be deducted from your refund. Please contact us before refusing delivery so we can assist you.

Re-Delivery Procedures

• Contact our support team with your order number to arrange re-delivery.
• Additional shipping fees may apply depending on the reason for the failed delivery.

Our Support Process

If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking details. We will open an inquiry with the courier on your behalf.

Courier Investigation

Once a report is filed, the courier will investigate the status of your package. Investigation timelines vary by courier and are beyond our direct control. We will keep you updated on any progress.

Replacement or Refund

If a package is confirmed lost by the courier, we will work with you to arrange either a replacement shipment or a refund, subject to product availability and our discretion. Please note that we cannot guarantee outcomes until the courier completes its investigation.

We are not liable for delays or losses caused by the courier, but we will do our best to help resolve the situation.

Additional Processing Time

Custom-made items require additional processing time beyond our standard window. The estimated production time for your custom order will be communicated when your order is confirmed.

Design Approval Delays

Custom orders may require design approval before production begins. Delays in responding to design approvals or revision requests may extend the overall processing time. We recommend responding to approval requests promptly to avoid delays.

Production Requirements

• Handcrafted items are made to order and may have natural variations in color, texture, and finish.
• Rush production may be available for an additional fee. Contact us to inquire.

If you have questions about your shipment, delivery status, or need assistance with a shipping concern, we are here to help.

Customer Support

• Email: andreaspaperbeads24@gmail.com
• Phone/Text: +639264420510
• Social Media: Facebook · Instagram

Delivery Inquiry Process

1. Have your order number ready before reaching out.
2. Include a brief description of your concern (e.g., delayed delivery, missing tracking, failed delivery attempt).
3. Our team will respond as soon as possible and work with you and the courier to resolve the issue.

For urgent delivery concerns, reaching out via phone or text is the fastest way to get assistance.